Amazon
Senior Technical Program Manager, Amazon Connect
$149K–$231K
Sunnyvale, CA +1 · Manager · Full-time · Posted Oct 14, 2026
- Location
- Sunnyvale, CA
Seattle, WA - Experience
- 5+ years technical product or program management; 7+ years working directly with engineering teams; 3+ years software development; 5+ years technical program management directly with software engineering teams.
About the job
Leads cross-functional strategy, planning, and delivery of Amazon Connect systems, coordinating engineering teams, dependencies, and program reporting.
What you'll do
- Work with design, technical, and business leaders to set strategy and define the product.
- Drive, track, and report development to leadership and partners.
- Define engagement models and manage internal and external dependencies and relationships.
What they ask for
- 5+ years of technical product or program management experience.
- 7+ years of working directly with engineering teams experience.
- 3+ years of software development experience.
- Experience managing programs across cross functional teams, building processes and coordinating release schedules.
Nice to have
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.
Pay
171,000.00 - 231,400.00 USD annually (base salary); 148,700.00 - 201,200.00 USD annually (base salary)
Tools
Amazon Connect, Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon Kinesis
AI focus
Works on Amazon Connect, an AI-powered customer experience solution, and its contact-center capabilities.
Model-written summary · the original posting is authoritative