Amazon
Senior Technical Program Manager, Amazon Connect
$149K–$201K
Seattle, WA · Manager · Full-time · Posted Sep 24, 2026
- Experience
- 5+ years technical product or program management; 7+ years working directly with engineering teams; 3+ years software development; 5+ years technical program management with software engineering teams.
About the job
Leads strategy and delivery of Amazon Connect distributed systems and analytics, coordinating engineering, product, business, and partner teams.
What you'll do
- Set product strategy and definition with design, technical, and business leaders; drive, track, and report development to leadership and partners.
- Define engagement models and manage internal and external dependencies and relationships.
- Lead delivery of scalable, resilient distributed systems and analytics with a focus on customer needs.
What they ask for
- 5+ years of technical product or program management experience.
- 7+ years of experience working directly with engineering teams.
- 3+ years of software development experience.
- 5+ years of technical program management working directly with software engineering teams; experience managing cross-functional programs, building processes, and coordinating release schedules.
Nice to have
- 5+ years of project management experience covering scope, schedule, budget, quality, risk, and critical path.
- Experience defining KPIs/SLAs for multi-million-dollar businesses and reporting to senior leadership.
Pay
148,700.00 - 201,200.00 USD annually (base salary)
Tools
Amazon Connect, Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon Kinesis
AI focus
Work on Amazon Connect, an AI-powered customer experience solution that uses artificial intelligence to support contact-center customer service.
Model-written summary · the original posting is authoritative