Amazon
Senior UX Designer , Amazon Customer Service
$138K–$186K
Austin, TX +1 · Senior · Full-time · Posted Oct 7, 2026
- Location
- Austin, TX
Seattle, WA - Experience
- 7+ years of design experience
About the job
Leads end-to-end UX design for Amazon Customer Service tools that improve Associate and Driver experiences and help resolve customer issues.
What you'll do
- Lead design from concept to launch, partnering with product, engineering, and research teams.
- Develop and validate designs through user research and iterative testing; lead design reviews and workshops.
- Integrate AI best practices into the UX process, influence product roadmaps, and mentor junior designers.
What they ask for
- Online portfolio or work samples demonstrating end-to-end, user-centered design across desktop and mobile devices.
- Experience delivering design solutions for projects of large scope and complexity.
- Experience designing and prototyping with Figma, Adobe Creative Cloud, or similar.
Nice to have
- Experience defining and maintaining design patterns and UX standards.
- Experience applying scrum to visual or UX design processes; hands-on visual design; or planning and executing strategic programs with stakeholders.
Pay
USD 137,800.00 - 186,400.00 annually (base salary); USD 137,800.00 - 186,400.00 annually (base salary)
Tools
Figma, Adobe Creative Cloud
AI focus
Apply advanced knowledge of emerging AI/ML applications in UX and help integrate AI best practices into the UX process.
Model-written summary · the original posting is authoritative