Amazon
Senior UX Researcher, AWS Experience Analytics (EXA)
$152K–$206K
Seattle, WA +1 · Senior · Full-time · Posted Sep 2, 2026
- Location
- Seattle, WA
Arlington, VA - Experience
- 5+ years leading user research projects and 5+ years supporting quantitative and qualitative consumer research.
- Education
- PhD in HCI or Behavioral Science or related field.
About the job
Leads research and develops metrics, tools, and insights to shape AI-first and agentic customer experiences across AWS.
What you'll do
- Design and conduct qualitative and quantitative research for agent and agent-assisted experiences.
- Partner with engineering and cross-functional teams on agent tooling, research instrumentation, and EXA data products.
- Develop research frameworks and thought leadership, build prototypes, and mentor junior researchers.
What they ask for
- 5+ years leading user research projects with demonstrated impact.
- 5+ years supporting quantitative and qualitative consumer research.
- PhD in HCI, Behavioral Science, or a related field.
- B2B research experience and fluency in triangulating customer insights with telemetry data.
Nice to have
- Experience in a technical field or with a large-scale technology platform.
- Experience with agent-supported, non-deterministic experiences, metrics or behavioral segmentation, or Python or equivalent programming languages.
Pay
USD 152,200.00 - 205,900.00 annually (base salary); USD 152,200.00 - 205,900.00 annually (base salary)
Tools
Python
AI focus
Researches AI-first, AI-augmented, and agent-primary experiences; develops agent products and tools, assesses experience impact, and defines where humans remain in the loop.
Model-written summary · the original posting is authoritative