Amazon
Software Development Engineer, Amazon Customer Service
$144K–$194K
Seattle, WA · Full-time · Posted Oct 15, 2026
- Experience
- 3+ years professional software development; 2+ years design or architecture; 1+ years large-scale software development using a listed language; 1+ years Object Oriented Design.
- Education
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
About the job
Develop and expand customer-service AI guided-workflow services, using machine learning and Generative AI to improve issue understanding, automated resolutions, and customer experience.
What you'll do
- Design and build distributed software services, including global expansion and instrumentation to monitor service metrics and quality.
- Collaborate with senior engineers, business partners, and cross-functional leaders to shape product direction and deliver projects.
- Support owned services through on-call rotation and deliver software using Scrum, test-driven development, and continuous deployment.
What they ask for
- 3+ years of non-internship professional software development experience.
- 2+ years of non-internship design or architecture experience for new and existing systems, including design patterns, reliability, and scaling.
- 1+ years developing large-scale applications, tools, systems, or services using C#, C++, Java, or Perl; 1+ years of Object Oriented Design experience.
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
Nice to have
- 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Bachelor's degree in computer science or equivalent.
Pay
143,700.00 - 194,400.00 USD annually (base salary)
Tools
C#, C++, Java, Perl, Scrum
AI focus
Develop Customer Service AI guided workflows using machine learning and Generative AI for issue understanding, automated resolutions, and guided workflows.
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