Amazon
Software Development Engineer, Amazon Customer Service
$144K–$194K
Austin, TX · Full-time · Posted Oct 20, 2026
- Experience
- 3+ years of non-internship software development; 2+ years of non-internship design or architecture; 1+ years developing large-scale software using C#, C++, Java, or Perl; 1+ years of Object Oriented Design.
- Education
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
About the job
Builds scalable systems that detect, investigate, and eliminate customer experience defects across Amazon Customer Service, using AI-driven capabilities and integrations with Amazon systems.
What you'll do
- Design, develop, and own scalable solutions to help deliver a defect-free customer experience.
- Build tools for Customer Service Associates to escalate issues and integrate with Amazon systems and science models to detect, triage, and resolve systemic defects.
- Develop solutions to complex technical challenges affecting customer trust and operational excellence.
What they ask for
- 3+ years of non-internship professional software development experience.
- 2+ years of non-internship design or architecture experience involving design patterns, reliability, and scaling.
- 1+ years developing large-scale software applications, tools, systems, or services using C#, C++, Java, or Perl; 1+ years of Object Oriented Design experience.
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
Nice to have
- 3+ years of full software development life cycle experience.
- Bachelor's degree in computer science or equivalent.
Pay
143,700.00 - 194,400.00 USD annually (base salary)
Tools
C#, C++, Java, Perl
AI focus
Leverage Agentic AI solutions to autonomously eliminate defects at scale; use statistical and machine learning-based detection, intelligent prioritization, and increasingly autonomous investigation.
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