Software Development Engineer, Amazon Customer Service

What you'll do

• Design and build distributed software services, including global expansion and instrumentation to monitor service metrics and quality.
• Collaborate with engineers, business partners, and leaders to shape product direction and deliver projects using agile practices.
• Support owned services through an on-call rotation and use Scrum, test-driven development, and continuous deployment.

What they ask for

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship system design or architecture experience, including design patterns, reliability, and scaling.
• 1+ years developing large-scale software applications, tools, systems, or services using C#, C++, Java, or Perl; 1+ years of Object Oriented Design experience.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field; experience programming in at least one software language.

Nice to have

• 3+ years of full software development life cycle experience.
• Bachelor's degree in computer science or equivalent.

Pay

143,700.00 - 194,400.00 USD annually (base salary)

Tools

C#, C++, Java, Perl, Scrum, test-driven development, continuous deployment

AI focus

Build Customer Service AI guided-workflow services using machine learning and generative AI for issue understanding, automated resolutions, and guided workflows.