Amazon
Software Development Engineer , Amazon Customer Service
$144K–$194K
Seattle, WA · Full-time · Posted Sep 11, 2026
- Experience
- 3+ years of non-internship professional software development experience.
- Education
- Bachelor's degree or equivalent.
About the job
Build scalable systems and AI-focused knowledge tools that transform customer-service content into accurate, reusable artifacts for Amazon’s customer-service experiences.
What you'll do
- Design and build distributed storage, indexing, and query systems that are scalable, fault-tolerant, and cost-effective.
- Develop high-quality software, make architectural contributions, and deliver solutions in an agile environment.
- Help create systems that turn customer-service articles, policies, and procedures into reusable knowledge artifacts.
What they ask for
- 3+ years of non-internship professional software development experience.
- Bachelor's degree or equivalent.
- Programming experience in at least one modern language, such as Python, Ruby, Golang, Java, C++, C#, or Rust.
- Experience with REST API-based services, or with specified programming/scripting technologies and managing full application stacks; strong verbal and written communication skills.
Nice to have
- Knowledge of system performance, memory management, and parallel computing principles; experience with AWS technologies.
- Experience in process design and documentation.
Pay
USD 143,700.00 - 194,400.00 annually (base salary)
Tools
Python, Ruby, Golang, Java, C++, C#, Rust, AWS
AI focus
Reimagine content creation and management in a Native AI-world by distilling customer-service articles, policies, and procedures into core knowledge artifacts.
Model-written summary · the original posting is authoritative