Software Development Engineer, Customer Experience Improvement - Defect Enrichment

What you'll do

• Design, develop, and own scalable solutions for a defect-free customer experience.
• Build tools for Customer Service Associates to escalate issues and integrate with Amazon systems and science models to detect, triage, and resolve defects.
• Develop systems that improve customer trust and operational excellence.

What they ask for

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience for new and existing systems, including design patterns, reliability, and scaling.
• 1+ years designing and developing large-scale software applications, tools, systems, and services using C#, C++, Java, or Perl; 1+ years of Object Oriented Design experience.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field; experience programming with at least one software programming language.

Nice to have

• 3+ years of full software development life cycle experience.
• Bachelor's degree in computer science or equivalent.

Pay

USD 143,700.00 - 194,400.00 annually (base salary)

Tools

C#, C++, Java, Perl

AI focus

Use Agentic AI, AI, statistical and machine learning-based detection, intelligent prioritization, and autonomous investigation to identify, triage, and eliminate defects.