Amazon
Software Development Manager - Amazon Connect Customer, Amazon Connect Customer
$185K–$250K
Seattle, WA · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 3+ years engineering team management; 7+ years working directly within engineering teams; 3+ years system design or architecture; 8+ years leading multi-tier web service definition and development.
About the job
Leads and grows a team building next-generation agent management, scheduling, and contact routing services for Amazon Connect Customer, while setting technical direction and scaling services.
What you'll do
- Set architectural direction and guide the design and development of services and features across teams.
- Manage and grow the engineering team, including hiring, mentoring, and coaching.
- Drive operational excellence, security, customer focus, and continuous improvement.
What they ask for
- 3+ years of engineering team management experience.
- 7+ years of experience working directly within engineering teams.
- 3+ years designing or architecting new and existing systems, including design patterns, reliability, and scaling.
- 8+ years leading the definition and development of multi-tier web services; knowledge of full-lifecycle engineering practices and experience partnering with product or program management teams.
Nice to have
- Experience communicating with users, technical teams, and senior leaders about requirements, features, technical designs, and product strategy.
- Experience managing engineers developing complex, scalable software systems delivered to customers.
Pay
184,900.00 - 250,200.00 USD annually (base salary)
Model-written summary · the original posting is authoritative