Amazon
Solutions Architect, Bedrock Customer Success - AWS Mantle
$131K–$178K
Seattle, WA · Full-time · Posted Aug 19, 2026
- Experience
- 2+ years in applications and infrastructures; 4+ years in specific technology domain areas; 10+ years in IT development or implementation/consulting in the software or Internet industries.
About the job
Investigates and resolves customer escalations involving AWS Bedrock, advises on customer architectures, communicates root causes, and builds internal tools and knowledge resources.
What you'll do
- Own customer technical investigations, reproduce issues, determine defensible root causes, and drive fixes or documented decisions.
- Advise customers on architectures and best practices; write customer communications, RCAs, and technical content.
- Build, ship, and operate reusable internal tooling and contribute investigation knowledge and process improvements.
What they ask for
- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
Nice to have
- Experience working within software development or Internet-related industries
- Experience migrating or transforming legacy customer solutions to the cloud; experience working with AWS technologies from a dev/ops perspective
Pay
131,300.00 - 177,600.00 USD annually (base salary)
Tools
AWS Bedrock, Python, Rust, TypeScript
AI focus
Customer escalation and technical investigation work for AWS Bedrock; codifies investigation patterns, lessons, and validators used by the team's agents.
Model-written summary · the original posting is authoritative