Amazon
Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology
$131K–$178K
Hawthorne, CA · Full-time · Posted Jun 12, 2026
- Experience
- 2+ years in applications and infrastructures design, implementation, or consulting; 4+ years in specific technology domain areas; 5+ years of IT development or implementation/consulting in software or Internet industries.
About the job
Designs and delivers AI-powered customer service systems for Ring and Blink, integrating contact center, CRM, and LLM technologies across voice, chat, and self-service.
What you'll do
- Architect AI contact flows, voice AI, RAG, agent orchestration, and Salesforce/Amazon Connect integrations.
- Develop prompt engineering and evaluation systems, A/B testing, and metrics for AI quality and customer service outcomes.
- Create technical designs and work with engineering, operations, product, and AWS teams to evaluate and deploy AI capabilities.
What they ask for
- 2+ years of design, implementation, or consulting in applications and infrastructures experience.
- 4+ years of specific technology domain areas experience.
- 5+ years of IT development or implementation/consulting in the software or Internet industries experience.
Nice to have
- Experience migrating or transforming legacy customer solutions to the cloud.
- Experience working with AWS technologies from a dev/ops perspective.
Pay
131,300.00 - 177,600.00 USD annually (base salary)
Tools
Amazon Connect, Amazon Bedrock, Salesforce, AgentForce, Einstein, Connect Assistant, Agent Assist, Q in Connect
AI focus
Build and integrate LLM-powered voice AI, chat automation, RAG, agent orchestration, prompt evaluation, agent assistance, and self-service systems.
Model-written summary · the original posting is authoritative