Amazon
Specialized Technical Account Manager - AWS Training and Certification, AWS T&C
$127K–$172K
Herndon, VA · Manager · Full-time · Posted Oct 5, 2026
- Experience
- 3+ years in technical product or program management; 2+ years in software development; 3+ years in project management disciplines.
About the job
Leads customer technical onboarding to AWS Training and Certification, resolves product issues, and coordinates with internal teams to improve customer outcomes and product features.
What you'll do
- Lead customer onboarding and capture technical requirements; troubleshoot and resolve customer questions and issues.
- Coordinate with product and engineering stakeholders to address pain points and launch feature improvements.
- Create documentation, runbooks, tools, metrics, and dashboards supporting customer health and retention.
What they ask for
- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Nice to have
- 3+ years of working directly with engineering teams experience
- Experience with Learning Management Systems (LMS)
Pay
127,100.00 - 172,000.00 USD annually (base salary)
Tools
Learning Management Systems (LMS)
Model-written summary · the original posting is authoritative