Amazon
Sr. Business Developer -- SMB Growth & Retention, Amazon Shipping (Unmanaged/SMB), Amazon Shipping
$148K–$220K
Boston, MA +7 · Senior · Full-time · Posted Sep 1, 2026
- Location
- Boston, MA
Bellevue, WA
Santa Clara, CA
Atlanta, GA
New York, NY
Santa Monica, CA
Chicago, IL
San Diego, CA - Experience
- 5+ years of professional or military experience, and 5+ years in one of the listed customer growth/business development areas.
- Education
- Bachelor's degree.
About the job
Owns scalable growth and retention programs for Amazon Shipping’s existing self-service SMB shippers, increasing shipping volume and revenue while reducing attrition.
What you'll do
- Segment the settled shipper base and build lifecycle programs, benefits, and enablement to grow shipper volume and loyalty.
- Develop retention signals and save programs, including scalable automation/AI, and own retention and regretted-attrition metrics.
- Collect shipper feedback, define growth metrics, and coordinate improvements with Product, Tech, and Operations.
What they ask for
- Bachelor's degree.
- 5+ years of professional or military experience.
- 5+ years of customer growth, lifecycle/retention marketing, account management at scale, or business development experience with measurable revenue outcomes.
- Experience designing and running data-measured customer programs; strong communication and cross-functional influence skills.
Nice to have
- Experience building loyalty, benefits, lifecycle, or enablement programs at scale, or in B2B retention, churn prediction, or customer-success operations.
- Experience with SQL/analytics, SMB merchants, e-commerce, logistics/shipping, marketplaces, or startup/early-stage business units.
Pay
USD 147,900.00 - 200,100.00 annually (base salary); USD 162,700.00 - 220,200.00 annually (base salary)
Tools
SQL
AI focus
Design proactive and reactive shipper-retention programs using automation/AI at scalable ROI.
Model-written summary · the original posting is authoritative