Amazon
Sr. Cloud Technical Account Manager, ES - NAMER - US-SUP
$154K–$239K
Boston, MA +3 · Manager · Full-time · Posted Oct 15, 2026
- Location
- Boston, MA
New York, NY
Herndon, VA
San Francisco, CA - Experience
- 5+ years in distributed applications design/implementation/operations/consulting and technical engineering; also states 7+ years of technical engineering experience. Requires a Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
- Education
- Bachelor’s Degree in Computer Science, Math, or related discipline.
About the job
Serve as the principal technical advisor and customer advocate, guiding AWS customers on adoption, resilience, operational health, and resolution of technical issues.
What you'll do
- Coordinate with engineers and service teams to see customer issues through to resolution.
- Develop strategies that drive customer adoption and use of AWS services.
- Advise customers and senior leaders on solution design, incidents, trade-offs, support, and risk management.
What they ask for
- 5+ years of design, implementation, operations, or consulting experience with distributed applications.
- 5+ years of technical engineering experience.
- Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
- 7+ years of technical engineering experience.
Nice to have
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other cloud offerings.
Pay
176,600.00 - 239,000.00 USD annually (base salary); 153,600.00 - 207,800.00 USD annually (base salary); 169,000.00 - 228,600.00 USD annually (base salary); 153,600.00 - 207,800.00 USD annually (base salary)
Tools
AWS, EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT
AI focus
The posting describes the broader AAIS goal of building AI solutions and AI teammates, but this TAM role’s stated work does not include specific AI responsibilities.
Model-written summary · the original posting is authoritative