Amazon
Sr. Customer Solutions Manager, EC2 Capacity
$154K–$208K
Seattle, WA · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years leading large-scale technical or engineering programs; 2+ years of customer-facing work.
- Education
- Bachelor's degree in science, technology, engineering, math, or business, or equivalent.
About the job
Own customer capacity and scaling plans for AWS EC2, coordinating across customers and AWS teams to plan, commit, and deliver compute capacity.
What you'll do
- Translate customer growth forecasts into time-bound capacity commitments and drive delivery, resolving blockers across AWS teams.
- Identify strategic capacity opportunities, including migrations, GenAI/ML scaling, platform migrations, regionalization, and demand shaping.
- Establish customer governance, reporting, KPIs, and repeatable mechanisms to track capacity commitments and customer experience.
What they ask for
- 5+ years leading large-scale technical or engineering programs, including business case development and successful program completion.
- 2+ years of customer-facing work with executives, technologists, or partners to solve business problems using advanced technologies.
- Bachelor's degree in science, technology, engineering, math, or business, or equivalent.
- Experience leading technical and non-technical transformation teams across broad functional groups.
Nice to have
- PMP, SCRUM/Agile, or SAFe certification.
- Experience implementing cloud services, including migrations and modernization projects, or similar.
Pay
153,600.00 - 207,800.00 USD annually (base salary)
Tools
AWS, EC2, Graviton, Intel, AMD, NVIDIA, Trainium, Inferentia
AI focus
Support customer capacity planning for GenAI/ML workloads, including scaling compute for training and inference.
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