Amazon
Sr Customer Solutions Manager, Media & Entertainment
$169K–$229K
New York, NY · Manager · Full-time · Posted Jul 21, 2026
- Experience
- 10+ years leading complex programs; 7+ years in a senior customer-facing role.
- Education
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
About the job
Leads customer cloud transformation programs on AWS, advising customers and coordinating teams to deliver co-innovation, migrations, modernization, new builds, and workload optimization.
What you'll do
- Develop executable plans from customer business goals and lead complex cloud programs through delivery.
- Advise customers on AWS solutions and represent customer needs to AWS leadership, product, and engineering teams.
- Help define standard processes, methodologies, and tools for the Customer Solutions Management function.
What they ask for
- 10+ years of leading complex, large-scale IT, technical, or engineering programs.
- Experience in Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering, or DevOps.
- 7+ years of senior customer-facing role experience.
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
Nice to have
- Experience implementing AWS/cloud services; knowledge of a relevant technology domain and the software development lifecycle.
- PMP/SCRUM/Agile or SAFe certification.
Pay
169,000.00 - 228,600.00 USD annually (base salary)
Tools
AWS, Cisco SDWAN, AWS CloudWAN, Bedrock, Factset API/MCP, DataDog, Amazon Connect, SageMaker
AI focus
Includes AI-related customer work such as onboarding third-party models on Bedrock, migrating from OpenAI to Bedrock, and modernizing AI models on AWS.
Model-written summary · the original posting is authoritative