Amazon
Sr. Customer Success Specialist, Applied AI, AWS WWSO CDS
$154K–$239K
Boston, MA +4 · Senior · Full-time · Posted Oct 23, 2026
- Location
- Boston, MA
Seattle, WA
New York, NY
East Palo Alto, CA
San Francisco, CA - Experience
- 5+ years in technical or engineering program leadership and 5+ years in customer-facing work. Preferred: 5+ years with messaging, communications, or CPaaS technology.
- Education
- Bachelor's degree in science, technology, engineering, math, or business, or equivalent.
About the job
Leads customer adoption, onboarding, retention, and growth for AWS Communication Developer Services, advising strategic accounts on messaging and AI-driven communication workloads.
What you'll do
- Own customer onboarding, adoption, account health, expansion, and churn prevention across a portfolio of strategic accounts.
- Guide customers on CDS messaging and conversational or agentic AI use cases; coordinate field teams to resolve blockers and reach production.
- Develop account plans, deliver customer enablement, and create reusable adoption resources while conveying customer feedback to product teams.
What they ask for
- 5+ years leading large-scale technical or engineering programs, including thought leadership, business case development, customer benefits, and successful completion.
- 5+ years of customer-facing work with executives, technologists, or partners using advanced technologies to solve business problems.
- Bachelor's degree in science, technology, engineering, math, or business, or equivalent.
- Experience leading technical and non-technical transformation project teams across broad functional teams.
Nice to have
- Experience implementing cloud services, including migrations and modernization; or 5+ years with messaging, communications, or CPaaS technology.
- Experience managing retention and net-revenue-retention targets; familiarity with applied AI in customer engagement or AWS/comparable messaging platforms.
Pay
USD 176,600.00 - 239,000.00 annually (base salary); USD 176,600.00 - 239,000.00 annually (base salary); USD 153,600.00 - 207,800.00 annually (base salary); USD 169,000.00 - 228,600.00 annually (base salary); USD 153,600.00 - 207,800.00 annually (base salary)
Tools
AWS End User Messaging, Amazon Simple Email Service (SES), CPaaS, SMS, push, email, RCS, WhatsApp
AI focus
Leads customer adoption of AI-driven communication, including conversational and agentic AI and AI-driven personalization; hands-on AI-practitioner work is welcome but not the focus.
Model-written summary · the original posting is authoritative