Amazon
Sr. Customer Success Specialist, Applied AI, AWS WWSO CDS
$154K–$239K
Seattle, WA +3 · Senior · Full-time · Posted Oct 19, 2026
- Location
- Seattle, WA
Irvine, CA
East Palo Alto, CA
San Francisco, CA - Experience
- 5+ years in program leadership and 5+ years in customer-facing work; preferred: 5+ years with messaging, communications, or CPaaS technology.
- Education
- Bachelor's degree in science, technology, engineering, math, or business, or equivalent.
About the job
Leads customer adoption and success for AWS Communication Developer Services, helping strategic accounts deploy and grow messaging workloads and AI-driven customer communications.
What you'll do
- Own customer onboarding, adoption, account health, expansion, and retention across a portfolio of strategic accounts.
- Coordinate field teams and guide customers through technical blockers, production deployment, and conversational or agentic AI adoption.
- Create scalable customer-success materials, deliver demos and presentations, and bring customer feedback to product teams.
What they ask for
- 5+ years leading large-scale technical or engineering programs, including thought leadership, business case development, customer benefits, and successful completion.
- 5+ years of customer-facing work with executives, technologists, or partners solving business problems using advanced technologies.
- Bachelor's degree in science, technology, engineering, math, or business, or equivalent.
- Experience leading technical and non-technical transformation project teams across broad functional teams.
Nice to have
- Experience with cloud implementation, migrations, or modernization; messaging, communications, or CPaaS technology; and retention or net-revenue-retention targets.
- Familiarity with applied AI in customer engagement and AWS End User Messaging, Amazon SES, or comparable messaging/email platforms.
Pay
176,600.00 - 239,000.00 USD annually (base salary); 153,600.00 - 207,800.00 USD annually (base salary)
Tools
AWS End User Messaging, Amazon Simple Email Service (SES), CPaaS, SMS, RCS, WhatsApp, CRM/CDP
AI focus
Leads customer adoption of AI-driven communication, including conversational and agentic AI engagement patterns; hands-on AI-practitioner experience is welcome but not the focus.
Model-written summary · the original posting is authoritative