Amazon
Sr Design Operations Lead, Amazon Customer Service
$130K–$175K
Austin, TX +1 · Senior · Full-time · Posted Oct 5, 2026
- Location
- Austin, TX
Seattle, WA - Experience
- 6+ years of design program management experience.
About the job
Leads design operations programs for Amazon Customer Service, shaping strategy, coordinating cross-functional roadmaps, and improving how UX teams work and measure success.
What you'll do
- Create design thinking workshops and operational documents, including reviews and operating plans.
- Use AI to develop and govern tools, frameworks, and quality standards that improve UX team efficiency and productivity.
- Coordinate priorities, goals, risks, decisions, and status across design, product, development, and executive stakeholders.
What they ask for
- 6+ years of design program management experience.
- Experience managing UX programs and working with Design and Research.
- Knowledge of project management tools and methodologies (agile to waterfall) and human-centered design process.
- Experience with business and customer needs, trade-offs, project playbooks, schedules, risks, communication plans, and stakeholder management.
Nice to have
- Experience deploying metrics for global, high-velocity teams at scale.
- Experience in design; an online portfolio, CMA or PMP certificate, or experience with design tools and presentations are also preferred.
Pay
129,500.00 - 175,100.00 USD annually (base salary); 129,500.00 - 175,100.00 USD annually (base salary)
Tools
Figma, Adobe Creative Suite, Miro
AI focus
Uses AI capabilities to develop and govern operational tools, frameworks, and quality standards that increase the efficiency and productivity of UX designers, researchers, and design operations peers.
Model-written summary · the original posting is authoritative