Amazon
Sr. Forecasting Manager, Amazon Customer Service
$115K–$160K
Seattle, WA · Manager · Full-time · Posted Oct 7, 2026
- Experience
- 5+ years as a forecasting analyst or in related positions; preferred graduate-degree alternative specifies 2+ years of related work experience.
- Education
- Bachelor's degree in supply chain, business, engineering, finance, or related technical or quantitative field.
About the job
Leads forecasting analysis and model development to improve customer service workforce capacity, operational efficiency, cost, and quality.
What you'll do
- Build forecasting models and use statistical, machine learning, algorithmic, data mining, and visualization techniques to identify insights and opportunities.
- Partner with stakeholders to analyze forecast variances, mitigate their drivers, and improve operational efficiency.
- Present concise, actionable findings to senior leaders and non-technical audiences.
What they ask for
- Bachelor's degree in supply chain, business, engineering, finance, or a related technical or quantitative field.
- 5+ years of experience as a forecasting analyst or in related positions.
- Experience with SQL and one or more statistical modeling languages/toolboxes such as R or Python.
- Excellent verbal and written communication skills to share findings with executives.
Nice to have
- MBA or master’s degree in Mathematics, Statistics, Computer Science, Engineering, or another business/analytical discipline, with 2+ years of related work experience.
- Experience in forecasting, time-series, and multivariate regression.
Pay
115,400.00 - 160,000.00 USD annually (base salary)
Tools
SQL, R, Python
AI focus
Applies machine learning techniques to forecasting problems.
Model-written summary · the original posting is authoritative