Amazon
Sr. Manager Enterprise Support , ES-NAMER-ISV
$201K–$313K
Boston, MA +9 · Manager · Full-time · Posted Oct 27, 2026
- Location
- Boston, MA
Ashburn, VA
Austin, TX
Seattle, WA
Arlington, VA
New York, NY
TEMPE, AZ
Denver, CO
San Francisco, CA
Dallas, TX - Experience
- 15+ years of management experience; 8+ years of technical team management experience.
- Education
- Bachelor’s degree or above in computer science, engineering, mathematics or equivalent, or Bachelor’s degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.
About the job
Leads Technical Account Managers supporting enterprise customers’ critical AWS workloads, coordinating operations, customer reviews, and escalations.
What you'll do
- Lead Technical Account Managers as customers’ primary operational contacts and oversee planning and operations of business-critical applications.
- Work with sales leadership to plan successful launches and operations for large application workloads; lead internal and customer operations reviews.
- Represent customer needs within AWS, escalate problems, and drive prioritization of business needs.
What they ask for
- Direct customer engagement supporting senior executives (Vice President and C-level).
- Bachelor’s degree or above in computer science, engineering, mathematics or equivalent, or a Bachelor’s degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.
- Experience working with enterprise software companies and demonstrating leadership and people management in customer service or customer-facing roles.
- 15+ years of management experience and 8+ years of technical team management experience.
Nice to have
- Experience driving improvement programs in operations, engineering, and support.
- Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or similar; experience in AWS services.
Pay
201,000.00 - 272,000.00 USD annually (base salary); 231,200.00 - 312,800.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary); 221,100.00 - 299,200.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary)
Tools
AWS, Linux, Windows
Model-written summary · the original posting is authoritative