Amazon
Sr. Media Specialist TAM, AWS Enterprise Support, Strategic Industries
$154K–$239K
Sunnyvale, CA +2 · Senior · Full-time · Posted Aug 20, 2026
- Location
- Sunnyvale, CA
Seattle, WA
Portland, OR - Experience
- 3+ years in cloud architecture and solution implementation, or a degree in advanced technology; 3+ years in Media & Entertainment technology problem-solving; 4+ years in customer-facing technical project management, technical account management, or professional services consulting; 2+ years in a technical role within a software engineering-focused business.
- Education
- Bachelor’s degree in computer science, engineering, mathematics, or equivalent; or qualifying external enterprise customer-facing technical lead experience. Advanced technology degree is an alternative to the stated 3+ years of cloud architecture and solution implementation experience.
About the job
Owns the delivery and long-term operational health of customer video workflows built with AWS Elemental media products and CloudFront, coordinating customers, AWS teams, and product engineering.
What you'll do
- Define customer project requirements, scope feature tickets, verify features, and test multi-product workflows.
- Manage customer onboarding, health dashboards, test environments, and operational support; coordinate delivery with customers and AWS teams.
- Mentor junior team members and define team metrics and processes.
What they ask for
- Bachelor’s degree in computer science, engineering, mathematics, or equivalent; alternatively, experience as an external enterprise customer-facing technical lead with strong communication skills.
- Experience with AWS services or other cloud offerings.
- 3+ years of cloud architecture and solution implementation experience, or a degree in advanced technology; 3+ years solving technology problems in the Media & Entertainment Industry.
- 4+ years of customer-facing technical project management, technical account management, or professional services consulting; 2+ years in a technical role within a software engineering-focused business.
Nice to have
- 4+ years of software development experience.
- Video processing or adaptive bitrate streaming and delivery technologies; cloud experience in a 24x7 operational services or support environment.
Pay
USD 176,600.00 - 239,000.00 annually (base salary); USD 153,600.00 - 207,800.00 annually (base salary)
Tools
AWS Elemental, CloudFront, AWS, MPEG2, AVC, HEVC, MPEGTS
AI focus
No AI work is specified for this role.
Model-written summary · the original posting is authoritative