Amazon
Sr Mgr, Vendor Management, Global Outsourcing
$160K–$217K
Seattle, WA · Senior · Full-time · Posted Jul 20, 2026
- Experience
- 10+ years of relevant customer service experience working with the BPO industry across multiple geographies; significant international travel required (up to 30%).
- Education
- Bachelor's degree or above.
About the job
Leads outsourced vendor relationships and customer service operations across the Americas, setting sourcing and site strategies, negotiating commercial terms, ensuring operational excellence and compliance, and developing a team.
What you'll do
- Define sourcing, vendor, and site strategies, including assessments, RFPs, pricing and contract negotiations, and contract administration.
- Oversee vendor performance, customer experience, compliance, capacity, and business continuity; build trusted vendor and stakeholder relationships.
- Lead and develop a team, improve operations, and share customer service and quality best practices across the network.
What they ask for
- Experience in one or more of Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, B2B, Sales Operations, or Shared Service Operations.
- Bachelor's degree or above.
- 10+ years of relevant customer service experience working with the BPO industry across multiple geographies.
- Experience serving customers, using analytical tools and metrics, and leading cross-functional projects and strategic initiatives; proficiency with MS Office or Microsoft Office tools.
Nice to have
- COPC Coordinator Certification.
- Lean/Six Sigma experience.
Pay
160,300.00 - 216,800.00 USD annually (base salary)
Tools
MS Office, Word, Excel, PowerPoint, Outlook, OneNote
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