Amazon
Sr. Product & Customer Insights Manager, Customer Experience and Business Trends
$136K–$206K
Seattle, WA +1 · Manager · Full-time · Posted Aug 26, 2026
- Location
- Seattle, WA
Arlington, VA - Experience
- 5+ years in product or program management, product marketing, business development or technology.
- Education
- Bachelor's degree or equivalent
About the job
Leads research and analytics on selling partner experiences and industry trends, translating findings into recommendations and business actions that improve Amazon’s products, processes, growth, and cost efficiency.
What you'll do
- Discover, track, and evaluate global industry trends and turn business problems into research and analysis requirements.
- Own complex studies end to end, from scope and methodology through data collection, analysis, recommendations, and senior-leader presentations.
- Partner with business leaders to use study results to improve growth, processes, and cost efficiency, and contribute to the team roadmap.
What they ask for
- Bachelor's degree or equivalent
- 5+ years of product or program management, product marketing, business development or technology experience
- Experience working across functional teams and senior stakeholders
- Experience in quantitative and qualitative research, and owning/driving roadmap strategy and definition
Nice to have
- Experience influencing senior leadership through data-driven insights or delivering end-to-end customer research studies
- MBA; Mandarin Chinese research ability; or experience in retail, 3P businesses, B2B research, management consulting, internet, technology, or consumer goods
Pay
USD 152,200.00 - 206,000.00 annually base salary; USD 136,000.00 - 184,100.00 annually base salary; USD 136,000.00 - 184,100.00 annually base salary
Model-written summary · the original posting is authoritative