Amazon
Sr. Product Manager, Amazon Customer Service
$136K–$184K
Seattle, WA · Manager · Full-time · Posted Jul 29, 2026
- Experience
- 5+ years of product or program management, product marketing, business development or technology experience.
- Education
- Bachelor's degree or equivalent.
About the job
Owns the strategy and evolution of Amazon customer service models, using data and experimentation to improve service experiences and customer outcomes.
What you'll do
- Analyze service signals to identify cross-cutting failure modes and improvement opportunities; define product strategy, roadmap, and measurement framework.
- Design service model changes and validate hypotheses through structured experimentation.
- Partner with engineering, data science, UX design, and operations to implement validated designs and influence stakeholders with data-backed narratives.
What they ask for
- Bachelor's degree or equivalent.
- Experience owning or driving roadmap strategy and definition.
- Experience with end-to-end product delivery, feature delivery, and product tradeoffs.
- Experience as a product manager or owner and owning technology products.
Nice to have
- Experience influencing senior leadership through data-driven insights.
- Experience working across functional teams and senior stakeholders.
Pay
136,000.00 - 184,100.00 USD annually (base salary)
Model-written summary · the original posting is authoritative