Amazon
Sr. Product Manager, Refunds CX, Refunds CX
$136K–$184K
Bellevue, WA · Manager · Full-time · Posted Oct 29, 2026
- Experience
- 5+ years in product or program management, product marketing, business development, or technology.
- Education
- Bachelor's degree or equivalent.
About the job
Owns product strategy and execution for refund products, improving refund speed and completeness while strengthening customer trust and reducing risk.
What you'll do
- Define the vision and roadmap for refund products, then prioritize and deliver improvements.
- Coordinate cross-functional teams to design scalable, automated solutions and execute worldwide process improvements.
- Develop mechanisms and product investments with customer and financial impact; use business reviews and data to guide action.
What they ask for
- Bachelor's degree or equivalent.
- Experience owning or driving roadmap strategy and definition, end-to-end product delivery, feature tradeoffs, and technology products.
- Advanced Excel (Pivot Tables, VLookUps) and SQL knowledge.
- Product or program management, product marketing, business development, or technology experience.
Nice to have
- Influencing senior leadership through data-driven insights.
- Working across functional teams and senior stakeholders.
Pay
136,000.00 - 184,100.00 USD annually (base salary)
Tools
Excel, SQL
Model-written summary · the original posting is authoritative