Amazon
Sr. Product Manager - Tech, Seller Customer Service
$151K–$205K
Detroit, MI · Manager · Full-time · Posted Sep 16, 2026
- Experience
- 5+ years in product or program management, product marketing, business development, or technology; also 5+ years of end-to-end product delivery experience (preferred).
- Education
- Bachelor's degree
About the job
Leads product strategy and delivery for Seller Customer Service tools that help Selling Partners resolve Buyers’ service inquiries quickly, using AI/ML and data to improve support experiences.
What you'll do
- Set business goals and roadmap, prioritize the backlog, and manage product development through launch.
- Use AI/ML and customer interaction data to improve knowledge discoverability, accuracy, personalization, and product outcomes.
- Develop plans and requirements, coordinate cross-functional delivery, and communicate progress to stakeholders and senior leaders.
What they ask for
- Bachelor's degree
- Experience owning or driving roadmap strategy and definition
- Experience delivering product features and making product tradeoffs
- Experience managing technical products or online services
Nice to have
- Experience with analytical tools such as Tableau, Qlikview, or QuickSight
- Experience in knowledge management, content management, or AI-driven search solutions
Pay
151,200.00 - 204,600.00 USD annually (base salary)
Tools
AI/ML, Tableau, Qlikview, QuickSight
AI focus
Leverage AI/ML to improve knowledge discoverability, accuracy, and personalization.
Model-written summary · the original posting is authoritative