Sr. Product Manager, Technical, Amazon Connect Customer

What you'll do

• Set the product roadmap and drive usage growth and adoption for Guides.
• Develop guided workflows, including templates, AI-assisted assembly, measurement, and dynamically assembled interactions.
• Partner with engineering, design, science, and go-to-market teams to prioritize customer needs and deliver the product.

What they ask for

• 5+ years of product management in the cloud computing technology space; 7+ years of full product life cycle experience; 5+ years as a Technical Product Manager.
• 5+ years of P&L management and pricing experience, and 5+ years creating written product-development documents.
• Bachelor's degree in computer science, engineering, math, finance, or economics.
• Experience taking products from conception through engineering design and launch, and delivering large-scale SaaS, PaaS or LaaS products through go-to-market.

Nice to have

• Knowledge of full software/hardware/networks development life-cycle practices.
• Experience delivering software products and features using agile methodologies.

Pay

USD 167,400.00 - 226,500.00 annually (base salary); USD 152,200.00 - 205,900.00 annually (base salary)

Tools

Amazon Connect Customer, Step-by-Step Guides, Views, SaaS, PaaS, LaaS

AI focus

Lead the shift from deterministic guided workflows to dynamically assembled experiences powered by AI, including AI-assisted assembly.