Amazon
Sr. Product Manager Technical, Amazon Connect Customer
$152K–$206K
Seattle, WA · Manager · Full-time · Posted Jul 23, 2026
- Experience
- 5+ years in cloud technology product management; 7+ years of full product lifecycle experience; 5+ years creating written product-development documents.
- Education
- Bachelor’s degree in computer science, engineering, math, finance, or economics.
About the job
Owns the strategy and roadmap for content and digital engagement in Amazon Connect Customer Outbound Campaigns, improving campaign content, optimization, and cross-channel customer journeys.
What you'll do
- Lead product roadmap and execution, driving product usage and adoption.
- Own campaign content capabilities, including creation, templates, AI-assisted generation, approvals, and governance; define testing and optimization capabilities.
- Integrate outbound campaigns with inbound service and partner across engineering, design, science, and go-to-market teams.
What they ask for
- 5+ years of product management experience in the cloud computing technology space.
- 7+ years of full product life cycle experience.
- 5+ years of experience creating written documents for development of new products.
- Bachelor’s degree in computer science, engineering, math, finance, or economics; experience taking products from conception through market and delivering large-scale SaaS, PaaS or LaaS products across the full lifecycle.
Nice to have
- Knowledge of engineering practices across the full software/hardware/networks development life cycle.
- Experience delivering software products and features using agile methodologies.
Pay
152,200.00 - 205,900.00 USD annually (base salary)
Tools
AWS, Amazon Connect Customer, SaaS, PaaS, LaaS, CAN-SPAM, GDPR
AI focus
Own AI-assisted campaign content generation and related approval workflows and governance.
Model-written summary · the original posting is authoritative