Amazon
Sr. Product Manager - Technical, Amazon Customer Service
$151K–$205K
Seattle, WA · Manager · Full-time · Posted Mar 12, 2026
- Experience
- 5+ years of technical product or program management; 3+ years of end-to-end product delivery.
- Education
- Bachelor's degree.
About the job
Leads product strategy and delivery for AI-powered systems that detect customer issues, identify root causes, and drive defect resolution across Amazon’s shopping journey.
What you'll do
- Build generative AI solutions to investigate customer issues, identify root causes, and assign defects to the correct owners.
- Own product strategy, technical solution design, roadmap, feature prioritization, metrics, and business outcomes.
- Partner with science, engineering, program management, and business teams to launch products and improve customer experience.
What they ask for
- 5+ years of technical product or program management experience.
- 3+ years of end-to-end product delivery experience.
- Experience owning roadmap strategy and definition, feature delivery, and product tradeoffs.
- Experience managing technical products or online services; Bachelor's degree.
Nice to have
- Experience using analytical tools such as Tableau, Qlikview, or QuickSight.
- Experience building and driving adoption of new tools; quantitative or technical Bachelor's degree is also preferred.
Pay
151,200.00 - 204,600.00 USD annually (base salary)
Tools
ARCADE, Tableau, Qlikview, QuickSight
AI focus
Build generative AI solutions to autonomously investigate customer issues, identify root causes, and attribute defects to the correct owners.
Model-written summary · the original posting is authoritative