Sr Product Manager Technical, Amazon Customer Service

What you'll do

• Define product vision, roadmaps, and requirements; lead products from ideation through launch and scaling.
• Partner across engineering, data science, UX, operations, and program management, aligning product and technical strategy.
• Set and monitor success metrics, advocate for customers and stakeholders, and drive data-informed product improvements.

What they ask for

• Bachelor's degree
• Experience owning or driving roadmap strategy and definition
• Experience delivering product features and managing tradeoffs
• Experience managing technical products or online services, contributing to technology strategy discussions, and advocating for customers and stakeholders in executive planning

Nice to have

• Experience with analytical tools such as Tableau, Qlikview, or QuickSight; building adoption of tools; or platform/tooling product management at scale
• Experience with AI/ML or generative AI product development; relevant quantitative master's degree

Pay

151,200.00 - 204,600.00 USD annually (base salary)

Tools

Tableau, Qlikview, QuickSight, large language models, AI/ML

AI focus

Product domains include LLM-powered self-service and chat automation, AI-assisted content management, and AI/ML-powered defect detection and resolution.