Sr. Product Manager - Technical, Selling Partner Support Experience

What you'll do

• Set strategy and take new support channels from definition through launch and iteration, including pilot design and go-to-market plans.
• Define product requirements and work with engineering and applied science on technical approaches, quality measurement, and auditing.
• Align partner teams and senior leaders through shared plans, strategy documents, and progress reporting.

What they ask for

• Bachelor's degree.
• Experience owning or driving roadmap strategy and definition.
• Experience delivering product features, making product tradeoffs, and contributing to engineering discussions about technology decisions and strategy.
• Experience managing technical products or online services and representing customers and stakeholders in executive-level planning.

Nice to have

• Experience building new tools and driving their adoption.
• Experience using generative AI tools to improve workflow productivity, evaluating AI outputs, or identifying product opportunities for AI integration.

Pay

151,200.00 - 204,600.00 USD annually (base salary)

Tools

generative AI

AI focus

Shape AI-powered support experiences and work with engineering and applied science to determine how AI capabilities translate to new support environments; preferred background includes using generative AI tools and finding product opportunities for AI integration.