Amazon
Sr. Program Manager, Customer Management & GTM, SMGS Ops - Sales Planning & Policy
$134K–$181K
Seattle, WA +2 · Manager · Full-time · Posted Oct 14, 2026
- Location
- Seattle, WA
Arlington, VA
Dallas, TX - Experience
- 10+ years of Microsoft Excel experience; no other years specified.
- Education
- Bachelor's degree or equivalent
About the job
Own AWS’s global Customer Management policy and program, ensuring customer records, attributes, and accountability are accurate and support sales planning at scale.
What you'll do
- Define customer accountability and attribute policies, including evidence requirements and which decisions require review.
- Run customer-change workflows and adjudicate contested cases; coordinate the annual planning close and monitor data quality.
- Design scalable processes and requirements for automated, data-driven, and agentic decision capabilities; drive adoption across business units and geographies.
What they ask for
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Nice to have
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Pay
133,900.00 - 181,200.00 USD annually (base salary)
Tools
Microsoft Excel, CRM, Salesforce, BI tools
AI focus
Specify requirements for data-driven and agentic capabilities that automate routine customer decisions and surface recommendations to planners.
Model-written summary · the original posting is authoritative