Amazon
Sr. Program Manager, Enforcement Strategy, Amazon Flex SLS
$116K–$160K
Austin, TX +1 · Manager · Full-time · Posted Sep 29, 2026
- Location
- Austin, TX
Bellevue, WA - Experience
- 5+ years of program or project management experience; preferred: 2+ years of process-improvement experience.
- Education
- A master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field is preferred.
About the job
Designs and leads scalable evaluation and enforcement programs for Amazon Flex delivery partners, using defect data and cross-functional improvements to reduce repeat issues and maintain service quality.
What you'll do
- Manage end-to-end cross-functional programs and establish scalable SLS evaluation, reporting, quality, and mitigation mechanisms.
- Analyze defect data, identify root causes, and implement measurable improvements that reduce repeat defects.
- Align Operations, Legal, technology teams, and senior leaders on enforcement strategies, process changes, and escalations.
What they ask for
- 5+ years of program or project management experience.
- Experience using data and metrics to drive improvements and owning program strategy, end-to-end delivery, and senior-leadership communication.
- Experience implementing repeatable processes and driving automation or standardization; experience working cross-functionally with technical and non-technical teams.
- Intermediate Excel knowledge, including pivot tables and charts, multiple-criteria lookups, nested logical/IF formulas, data cleansing, and array formulas.
Nice to have
- 2+ years of process-improvement experience; master's degree or MBA in a related field.
- Knowledge of general AI tools; experience scaling workforce-development programs and using analytics for program decisions.
Pay
USD 115,600.00 - 160,000.00 annually base salary; USD 115,600.00 - 160,000.00 annually base salary
Tools
Excel
AI focus
Knowledge of general AI tools is preferred; no specific AI work is described.
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