Amazon
Sr. Program Manager, Ops Tech Solutions Delivery, Ops Tech Solutions Delivery
$104K–$160K
Austin, TX +1 · Manager · Full-time · Posted Aug 11, 2026
- Location
- Austin, TX
Nashville, TN - Experience
- 5+ years of program or project management experience; preferred: 2+ years of driving process improvements experience.
About the job
Leads global workforce planning and cross-functional process-improvement programs that help Amazon predict staffing needs and improve operational decisions and customer experience.
What you'll do
- Develop workforce planning processes, documentation, training, roadmaps, and stakeholder updates.
- Lead cross-functional programs and Lean Six Sigma projects, tracking KPIs and delivering measurable improvements.
- Gather requirements, manage risks and priorities, and align stakeholders on program outcomes.
What they ask for
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Business writing skills, including experience with MBRs, QBRs, one-pagers, and Amazon business-writing documentation.
Nice to have
- 2+ years of driving process improvements experience.
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.
Pay
104,100.00 - 155,400.00 USD annually — base salary; 115,600.00 - 160,000.00 USD annually — base salary
Tools
Lean Six Sigma, DMAIC, DFSS, Kaizen, FMEA
Model-written summary · the original posting is authoritative