Amazon
Sr Program Manager, Recipient Experience
$116K–$160K
Bellevue, WA · Manager · Full-time · Posted Aug 11, 2026
- Experience
- 5+ years of program or project management experience; preferred: 5+ years of driving process improvements experience.
- Education
- Preferred: Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.
About the job
Leads operational mechanisms and cross-functional execution for Amazon’s Recipient Experience product launches, experiments, global marketplace consistency, and customer-impact measurement.
What you'll do
- Build launch-readiness, weblab governance, metric-reporting, and cross-team alignment mechanisms; drive global parity and continuous CX experiments.
- Synthesize customer feedback, metrics, and launch data into product priorities and leadership narratives; measure launches against customer and business outcomes.
- Drive peak readiness, compliance, and operational health across customer experiences.
What they ask for
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Nice to have
- 5+ years of driving process improvements experience.
- Master's degree or MBA in a related field; knowledge of general AI tools; experience scaling workforce-development programs.
Pay
115,600.00 - 160,000.00 USD annually (base salary)
Tools
general AI tools, WBR metrics, weblab
Model-written summary · the original posting is authoritative