Amazon
Sr Progrm Mgr Spl Returns, Worldwide Returns and Recommerce - Reverse Logistics Services
$116K–$160K
Bellevue, WA · Senior · Full-time · Posted Jun 3, 2026
- Experience
- 5+ years of program or project management experience with technology usage; a later qualifications section states 3+ years. Preferred: 2+ years of process improvement experience and 1+ years of complex Excel model or proprietary technology management experience.
- Education
- Master's degree or MBA in business, operations, supply chain, or related field (preferred).
About the job
Own specialized returns programs and transportation controllership, improving safe, compliant, cost-effective reverse logistics and reducing transportation defects.
What you'll do
- Lead end-to-end strategy, operational readiness, and continuous improvement for specialized return categories and their carrier and compliance processes.
- Drive off-manifest reduction, carrier compliance, cost control, and corrective actions using KPIs, reporting, and root-cause analysis.
- Plan and scale programs, define metrics and SLAs, communicate changes to stakeholders, and resolve cross-team issues.
What they ask for
- 5+ years of program or project management experience with technology usage (also listed as 3+ years in a later section).
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Nice to have
- 2+ years of process improvement experience; complex Excel model or proprietary technology management experience; basic comfort with SQL query.
- Experience in reverse logistics, returns management, or transportation controllership; dangerous goods regulations and compliance frameworks; familiarity with general AI tools.
Pay
115,600.00 - 160,000.00 USD annually (base salary)
Tools
Excel, SQL
Model-written summary · the original posting is authoritative