Amazon
Sr. Support Engineer, Demand Enablement and Product Operations
$133K–$181K
New York, NY · Senior · Full-time · Posted Sep 23, 2026
- Experience
- 5+ years of technical support, or 2+ years of software development experience.
About the job
Leads troubleshooting and resolution of systemic Amazon DSP production issues while driving operational improvements, supportability, and team development.
What you'll do
- Diagnose and resolve customer-impacting production issues, coordinate root-cause analysis, and manage outages and retrospectives.
- Build repeatable troubleshooting processes, SOPs, and automated tools to improve quality and efficiency.
- Lead cross-functional initiatives and mentor support engineers.
What they ask for
- 5+ years of technical support, or 2+ years of software development experience.
- Experience scripting in modern programming languages, or experience in development or technical support.
- Knowledge of databases such as SQL, MYSQL, and ETL Manager, including querying and analyzing large data sets.
- Experience troubleshooting and debugging technical systems; documenting findings; and working in agile/scrum or related collaborative workflows (or experience in development or technical support).
Nice to have
- Experience leading technical initiatives and key deliverables.
- Experience as a mentor, tech lead, or engineering team lead, or experience debugging, profiling, and implementing best software engineering practices in large-scale systems.
Pay
USD 133,100.00 - 181,000.00 annually (base salary)
Tools
SQL, MYSQL, ETL Manager
Model-written summary · the original posting is authoritative