Amazon
Sr. Technical Account Manager, ES - NAMER - US
$154K–$208K
Miami, FL +3 · Manager · Full-time · Posted Sep 18, 2026
- Location
- Miami, FL
Arlington, VA
Atlanta, GA
Herndon, VA - Experience
- 6+ years of technical engineering experience; alternatively, 4+ years of technical work experience is stated as an education qualification.
- Education
- Bachelor's degree in computer science, IT, math, or equivalent; alternatively, bachelor's degree in computer science, engineering, mathematics or equivalent, or 4+ years of technical work experience.
About the job
Serves as the principal technical advisor for AWS Enterprise Support customers, guiding cloud adoption, operational resilience, and resolution of technical issues.
What you'll do
- Develop adoption strategies and provide guidance on AWS solutions, operational health, and resilience.
- Coordinate with engineers and service teams to resolve customer issues; advise on incidents, trade-offs, and risk.
- Build customer relationships and understand business needs to help maximize AWS value; travel 10% or more as needed.
What they ask for
- Bachelor's degree in computer science, IT, math, or equivalent; alternatively, a bachelor's degree in computer science, engineering, mathematics or equivalent, or 4+ years of technical work experience.
- 6+ years of technical engineering experience.
Nice to have
- 7+ years troubleshooting operational parameters in at least four listed technology areas in distributed systems.
- Technical lead or customer-facing experience; IT operations, distributed systems development, 24x7 support, or AWS/other cloud experience.
Pay
153,600.00 - 207,800.00 USD annually (base salary)
Tools
AWS, EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT
AI focus
The posting describes AWS Applied AI Solutions' broader mission to build AI solutions and AI teammates, but does not specify AI work for this role.
Model-written summary · the original posting is authoritative