Amazon
Sr. Technical Account Manager, ES - WWPS
$154K–$208K
Arlington, VA · Manager · Full-time · Posted Sep 14, 2026
- Experience
- 5+ years in each of the two stated experience areas.
- Visa sponsorship
- Candidates must be US citizens and able to pass specific government background checks to meet GovCloud access and support requirements.
About the job
Serves as the principal technical advisor to AWS Enterprise Support customers, guiding cloud adoption, solution planning, operational health, and issue resolution through coordination with engineering teams.
What you'll do
- Develop and execute strategies for customer adoption and use of AWS services.
- Provide technical guidance, advocacy, and best-practice advice to help customers plan solutions and maintain operationally healthy AWS environments.
- Represent the customer in discussions about incidents, trade-offs, support, and risk, coordinating with engineers and service teams to resolve issues.
What they ask for
- 5+ years of design/implementation/operations/consulting with distributed applications experience.
- 5+ years of technical engineering experience.
- Must meet GovCloud access and support requirements, including US citizenship and ability to pass specific government background checks.
Nice to have
- Experience in a 24x7 operational services or support environment.
- Experience as a technical lead in an internal enterprise or external customer-facing environment.
Pay
153,600.00 - 207,800.00 USD annually (base salary)
Tools
AWS, EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT
AI focus
Supports customer adoption and use of Gen/AI services; the posting also describes the organization’s work building end-to-end AI solutions.
Model-written summary · the original posting is authoritative