Amazon
Sr Technical Incident Manager, Amazon Leo
$149K–$201K
Redmond, WA · Manager · Full-time · Posted Sep 15, 2026
- Experience
- 5+ years technical product or program management; 7+ years working directly with engineering teams; 5+ years technical program management with software engineering teams; 5+ years major incident or problem management; preferred: 5+ years project management disciplines.
- Visa sponsorship
- Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the job
Leads high-severity incidents affecting Amazon Leo’s satellite broadband network, coordinating responders, customer communications, and recovery through resolution and post-event follow-up.
What you'll do
- Lead incident calls, assess severity, coordinate teams, and align technical recovery with customer communications and regulatory notifications.
- Manage escalations, handovers, incident exercises, post-event analysis, and tracking of corrective actions.
- Improve monitoring coverage, runbooks, and incident tooling; train partner teams on incident processes.
What they ask for
- 5+ years of technical product or program management experience; 7+ years working directly with engineering teams; and 5+ years of technical program management working directly with software engineering teams.
- Experience managing cross-functional programs, building processes, and coordinating release schedules.
- 5+ years of major incident or problem management for organizations running mission-critical, customer-facing services.
- Excellent written and verbal communication; working knowledge of operational excellence practices such as ITIL, change management, major incident management, problem management, DevOps, or SRE.
Nice to have
- 5+ years of project management disciplines including scope, schedule, budget, quality, risk, and critical path management.
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.
Pay
148,700.00 - 201,200.00 USD annually (base salary)
Tools
ITIL, DevOps, SRE
Model-written summary · the original posting is authoritative