Amazon
Sr. Technical Program Manager, Amazon Customer Experience Improvement
$149K–$201K
Austin, TX +1 · Manager · Full-time · Posted Oct 7, 2026
- Location
- Austin, TX
Seattle, WA - Experience
- 5+ years of technical product or program management; 7+ years working directly with engineering teams; 3+ years of software development; 5+ years of technical program management with software engineering teams.
About the job
Leads cross-functional delivery of AI/ML systems that detect customer experience defects, investigate their causes, and coordinate corrective action across Amazon teams.
What you'll do
- Define, coordinate, and deliver complex technical programs and product features with product and engineering teams.
- Develop technical specifications and integration plans; manage risks, issues, dependencies, trade-offs, and escalations.
- Set technology strategy, align cross-functional stakeholders, and report progress to senior leadership.
What they ask for
- 5+ years of technical product or program management experience.
- 7+ years working directly with engineering teams.
- 3+ years of software development experience.
- 5+ years of technical program management working directly with software engineering teams; experience managing cross-functional programs, processes, and release schedules.
Nice to have
- 5+ years of project management covering scope, schedule, budget, quality, risk, and critical path.
- Experience defining KPIs/SLAs for multi-million dollar businesses and reporting to senior leadership.
Pay
148,700.00 - 201,200.00 USD annually (base salary)
Tools
ML models, LLM-based investigation tools, agentic AI, data pipelines
AI focus
Delivers AI/ML systems for defect detection, root-cause investigation, and resolution workflows; also uses AI tools and agents to support program management tasks.
Model-written summary · the original posting is authoritative