Amazon
Support Engineer, Amazon Leo Enterprise Customer Support
$96K–$160K
Arlington, VA +1 · Full-time · Posted Sep 14, 2026
- Location
- Arlington, VA
Bellevue, WA - Experience
- 4+ years in ISP network operations, network engineering, or internet-facing network roles; technical support experience also required.
About the job
Resolves escalated enterprise networking incidents and customer connectivity problems across Amazon Leo and AWS environments, while improving support tools, documentation, and team expertise.
What you'll do
- Lead troubleshooting and resolution of complex routing, BGP, connectivity, and SD-WAN/SDN cases; guide customers and internal teams during severe incidents.
- Conduct root cause analyses and work with development and operations teams on systemic and long-term fixes.
- Improve diagnostics and automation, write troubleshooting materials, mentor support engineers, and provide rotating-shift and on-call coverage.
What they ask for
- Experience in technical support and 4+ years in ISP network operations, network engineering, or internet-facing network roles focused on troubleshooting and technical support.
- AWS Cloud Practitioner and CCNA/JNCIA certifications.
- Proficiency in listed network protocols and internet troubleshooting tools.
- Working knowledge of AWS networking services and experience handling complex technical issues, customer escalations, documentation, incident management, and on-call support.
Nice to have
- AWS Certified Solutions Architect, Advanced Networking Specialty, or Azure equivalent; CCNP or JNCIP (or equivalent experience in ISP networks).
- Experience with network automation, MPLS or Segment Routing, monitoring platforms, or SD-WAN/SDN troubleshooting.
Pay
USD 95,600.00 - 160,000.00 annually (base salary); USD 95,600.00 - 160,000.00 annually (base salary)
Tools
TCP/IP, BGP, OSPF, IS-IS, DNS, DHCP, HTTP/S, AWS networking services (VPC, Direct Connect, Transit Gateway, Route 53)
Model-written summary · the original posting is authoritative