Amazon
Support Engineer, Amazon Leo Enterprise Customer Support
$96K–$160K
BELLEVUE, WA +1 · Full-time · Posted Oct 9, 2026
- Location
- BELLEVUE, WA
Bellevue, WA - Experience
- 4+ years; experience in technical support is also required, with no duration stated.
- Visa sponsorship
- Candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the job
Resolves escalated enterprise networking and connectivity issues for Amazon Leo customers, including AWS integration, and drives root-cause analysis and service improvements.
What you'll do
- Lead resolution of complex routing, BGP, connectivity, and reachability cases; guide customers and internal teams during high-severity incidents.
- Perform root-cause analysis and contribute to tooling, automation, troubleshooting guides, and long-term fixes.
- Mentor support engineers and provide coverage on rotating shifts, weekends, and on-call as needed.
What they ask for
- Experience in technical support.
- 4+ years in ISP network operations, network engineering, or internet-facing network roles focused on troubleshooting and technical support.
- AWS Cloud Practitioner and CCNA/JNCIA certifications.
- Proficiency with listed network protocols and troubleshooting tools; working knowledge of AWS networking services.
Nice to have
- AWS Certified Solutions Architect, Advanced Networking Specialty, or Azure equivalent; CCNP or JNCIP, or equivalent ISP network experience.
- Experience with network automation, MPLS/Segment Routing, monitoring platforms, or SD-WAN/SDN troubleshooting.
Pay
95,600.00 - 160,000.00 USD annually (base salary)
Tools
TCP/IP, BGP, OSPF, IS-IS, DNS, DHCP, HTTP/S, AWS
Model-written summary · the original posting is authoritative