Amazon
Support Engineer , Amazon Robotics Technical Support
$90K–$158K
Boston, MA +2 · Full-time · Posted Aug 16, 2026
- Location
- Boston, MA
North Reading, MA
Westboro, MA - Experience
- 4+ years of software development or technical support; also states 4+ years in a technical role, preferably support engineering or system administration.
- Education
- Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent.
About the job
Provides 24x7 mission-critical technical support for Amazon’s robotic fulfilment systems, diagnosing issues, resolving customer requests, and coordinating incident response and process improvements.
What you'll do
- Diagnose and resolve critical robotic system issues using data/AI analysis and technical troubleshooting.
- Handle customer support tickets and lead high-severity incident response across teams.
- Develop technical documentation and automated workflows to improve team efficiency and system performance.
What they ask for
- 4+ years of software development or technical support experience.
- Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent.
- Experience with scripting or programming, AWS, Linux/Unix, databases and SQL.
- Strong analytical, troubleshooting, and communication skills, including presenting complex information clearly.
Nice to have
- Knowledge of UNIX/Linux operating system.
- 3+ Year Experience with Technical Call leading or Technical Incident Management.
Pay
90,400.00 - 158,200.00 USD annually (base salary)
Tools
Ruby, Python, Shell/BASH scripting, Java, C/C++, AWS, Linux/Unix, SQL
AI focus
Uses advanced data/AI analysis to diagnose and resolve critical robotic system issues.
Model-written summary · the original posting is authoritative