Amazon
Support Engineer, High Touch Support
$90K–$158K
Bellevue, WA · Full-time · Posted Sep 21, 2026
- Experience
- 4+ years of software development, or 4+ years of technical support experience.
About the job
Supports Amazon’s HR services systems by troubleshooting issues, maintaining and deploying applications, and developing operational tools across multiple HR domains.
What you'll do
- Troubleshoot incoming support requests across HR domains, features, and services; report system and support status.
- Complete operations and maintenance coding projects, primarily in Java/React, and develop tools for HR system operations.
- Support software deployments in staging and production and collaborate with Product & Tech teams to resolve issues.
What they ask for
- 4+ years of software development or 4+ years of technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems, and documenting findings.
- Experience in agile/scrum or a related collaborative workflow.
Nice to have
- Knowledge of distributed or enterprise applications and UNIX/Linux.
- Experience analyzing and troubleshooting RESTful web API calls.
Pay
USD 90,400.00 - 158,200.00 annually (base salary)
Tools
Java, React, AWS
Model-written summary · the original posting is authoritative