Amazon
Support Engineer, High Touch Support
$90K–$158K
Bellevue, WA +1 · Full-time · Posted Oct 9, 2026
- Location
- Bellevue, WA
Dallas, TX - Experience
- 4+ years in a Linux/Unix environment and in troubleshooting, debugging, and supporting technical/production systems; 1+ years scripting or coding.
- Education
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
About the job
Supports and maintains Amazon’s HR systems by troubleshooting production issues, assisting with deployments, and developing operational tools and code.
What you'll do
- Troubleshoot incoming support requests across multiple HR domains and services.
- Work on operations and maintenance coding projects, support software deployments, and develop tools for HR systems.
- Report system and support status and collaborate with Product and Tech teams to resolve issues.
What they ask for
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
- 4+ years of experience working in a Linux/Unix environment.
- 4+ years of professional experience troubleshooting, debugging, and supporting technical/production systems.
- 1+ years of scripting or coding experience in one or more modern programming languages; complex issue troubleshooting skills and participation in an on-call rotation are also required.
Nice to have
- Knowledge of distributed applications/enterprise applications.
- Experience analyzing and troubleshooting RESTful web API calls.
Pay
USD 90,400.00 - 158,200.00 annually (base salary); USD 90,400.00 - 158,200.00 annually (base salary)
Tools
Java, React, Linux/Unix, Shell, Python, Ruby, AWS, RESTful web API
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