Amazon
Support Engineer II-Ext - AMZ23658.6
Atlanta, GA · Full-time · Posted Sep 8, 2026
- Experience
- 1 year with a master’s degree, or 3 years with a bachelor’s degree; specified experience areas require 1 year each.
- Education
- Master’s degree or foreign equivalent in a listed or related field; alternatively, bachelor’s degree or foreign equivalent in a listed or related field.
About the job
Provides advanced remote technical support for AWS customers, resolving complex cloud network and system issues and helping customers deploy and maintain workloads on AWS.
What you'll do
- Troubleshoot customer cloud, network, Linux, and Windows issues; execute migrations and support application deployment on AWS.
- Document troubleshooting workflows and create customer-facing technical materials; analyze support metrics and recommend platform improvements.
- Coordinate customer feedback with service development teams and participate in bug-bash events.
What they ask for
- Master’s degree or foreign equivalent in Networking, Information Technology, Computer Science, Engineering, or a related field, plus 1 year of relevant experience; alternatively, a bachelor’s degree or foreign equivalent in one of these fields plus 3 years of relevant experience.
- At least 1 year configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location.
- At least 1 year providing Linux or Windows operating system support.
- At least 1 year deploying and troubleshooting LAN, VPN, firewalls, DNS, TCP/IP, IPsec, and IDS/IPS systems.
Pay
$113776 - $160000 (base salary)
Tools
AWS Cloud, Linux, Windows, TCP/IP, DNS, DHCP, LAN/WAN, iPerf
Model-written summary · the original posting is authoritative