Amazon
Support Engineer III, Amazon Robotics IT Service Management
$75K–$131K
Westboro, MA · Full-time · Posted Oct 13, 2026
- Experience
- 2+ years of technical support experience.
About the job
Provides hands-on IT support and builds, maintains, and improves infrastructure and lab environments supporting Amazon Robotics manufacturing, design, and innovation operations.
What you'll do
- Support end-user and manufacturing devices and troubleshoot infrastructure issues affecting lab and manufacturing workflows.
- Plan and deliver robotics lab buildouts, including systems design and deployment for high-density compute and GPU environments.
- Lead cross-functional IT projects and improve support tools, documentation, and operational processes while mentoring teammates.
What they ask for
- Experience troubleshooting and debugging technical systems.
- 2+ years of technical support experience.
- Customer-service experience, or experience demonstrating strong analytical skills, attention to detail, effective communication, and technical support.
Nice to have
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP.
- Experience with Linux systems administration and project playbooks, schedules, risk management, communication plans, and stakeholder management.
Pay
74,700.00 - 130,700.00 USD annually (base salary)
Tools
Linux, HTTP, DNS, TCP/IP
Model-written summary · the original posting is authoritative